Responsible Gaming
Introduction
At Grosvenor Casino, we're committed to promoting responsible gaming. Gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to recognise when gaming stops being fun.
Age Verification
You must be 18 years of age or older (or the legal gambling age in your jurisdiction) to gamble at Grosvenor Casino or access this website. We take age verification seriously and reserve the right to request proof of identity at any time. If you are under the legal age limit, please do not attempt to gamble.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Chasing losses (gambling more to recover money you've lost)
- Lying to friends or family about the extent of your gambling
- Gambling with money intended for bills, rent, or essential expenses
- Feeling anxious, stressed, or irritable when not gambling
- Needing to gamble with increasing amounts of money to achieve the same level of excitement
- Spending more time gambling than intended
- Unsuccessful attempts to cut down or stop gambling
- Neglecting work, hobbies, relationships, or family responsibilities
- Borrowing money to fund gambling
- Feeling guilty or ashamed about your gambling habits
Self-Help Tools & Controls
Grosvenor Casino and our partners provide practical tools to help you stay in control:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a limit on how much you're prepared to lose during a gaming session
- Reality Checks: Enable reminders at regular intervals during play to help you stay aware of time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account or from multiple gambling operators via national schemes
- Session Timers: Set automatic time limits for gaming sessions
- Account Closure: Contact customer support to suspend or permanently close your account
Support Organisations
If you need help with problem gambling, the following organisations offer free, confidential support:
United Kingdom
- GamCare – Free counselling and support services
www.gamcare.org.uk
Phone: 0808 8020 133 - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk - Gamblers Anonymous – Peer support meetings
www.gamblersanonymous.org.uk - National Problem Gambling Clinic – NHS specialist treatment
Phone: 020 7054 2766
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
Helpline: 1-800-GAMBLER - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
Take Action Today
If you or someone you know is struggling with gambling, help is available. Reaching out is not a sign of weakness—it's a positive step towards recovery. Contact one of the organisations listed above, speak with a trusted friend or family member, or seek advice from your GP. You are not alone, and support is free and confidential.
This page was last updated in 2026. For the most current information and support services, please visit the websites listed above.